Buy 2 OR more and get 20% OFF ! Use code: 'STAYSAFE'
search

Shipping

Please note that due to COVID-19 there may be some shipping delays~

  • West Malaysia RM6 (RM80 Above Free Shipping)
  • East Malaysia RM14 (RM100 Above Free Shipping)

How long will my order take to arrive?

Do refer to the table below to find a rough estimate for the delivery of your parcel. Please note that at least ONE business day is needed after your order is shipped for the tracking information to appear online. Contact us immediately should your tracking information not show after.


Location
Estimated Time of Delivery

        West Malaysia         
             1 - 3 business days after fulfilment          

East Malaysia     
   5 - 7 business days after fulfilment

International   
   Contact Us For Further Arrangement  
   




Where is my parcel shipped from?

All items are delivered from Selangor, Malaysia.

Do you do international shipping?

Yes, it can be arranged! Please contact us at cappico.co@gmail.com or send us a direct message to  Cappico.co on Instagram.

Who are the logistic partners working with Cappico? How do I contact them?

We collaborate with Easy Parcel and DHL e-commerce for domestic orders. In the event of an International order, we will discuss with you, before deciding on a logistic service


Easy Parcel Support

Send mail to support@easyparcel.my or you can drop by their customer service website here.

DHL eCommerce Partner Customer Support

Call them at 03-3099 2800

Send mail to mysupport@dhl.com or you can drop by their customer service website here.

What happens if I was not available to receive my parcel? 

If that does happen, please contact us immediately through our email; cappico.co@gmail.com or send us a direct message to  Cappico.co on Instagram.

You can also choose to wait it out until we receive said parcel back at our office. Do note that the recipient is responsible for any additional subsequent costs incurred to return the parcel to our office and/or to resend from our office.

When we receive the returned parcel from the courier company, we will immediately contact the recipient of said parcel.


What do I do if the delivery information I provided was wrong?

Contact us immediately as we might still be able to make amends to it if the parcel is still pending for shipment.

However, if your parcel is already out for delivery, inform us as soon as possible so we can move on to resending it to the correct location.

Please bear in mind that the shipping fee is NOT refundable in the event of wrong information provided by customers and that any additional shipping fee will be held responsible by the recipient.Hence, we strongly advise that you double, triple, even quadruple check your delivery and personal information before placing your order, as we wouldn’t want you to go through all the trouble!

I have an urgent order, can I get it sent by today/tomorrow?

Yes! Please contact us on Instagram for immediate response at  Cappico.co on Instagram. We will arrange 3rd party delivery for you, either through Lalamove or Grab. Do note that same day orders must be made before 1pm so that they can be processed the exact same day.

Please contact us at cappico.co@gmail.com for further enquiries :)


Your cart is currently empty.

Continue shopping